Last updated: Oct 26, 2026

About this policy
AusSparks Electrical Services (“AusSparks”, “we”, “us”) is a licensed electrical contractor based in Perth, Western Australia (Electrical Contractor Licence EC 15862, ARC Licence L184714). This policy explains how we collect, use, store and share your personal information when you contact us, request a quote, or use our services. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect and how
We only collect information we need to quote, book and complete your job. This usually includes:
– Your name, phone number and email address
– The address or suburb where the work is needed
– Details of the job, including photos you send us
– Billing and payment records for work we complete

We collect it when you:
– Fill in the quote form on aussparks.com.au
– Submit a lead form through one of our Facebook or Instagram ads
– Call, text, email or message us
– Book a job or meet us on site
If you submit a Facebook or Instagram lead form, Meta passes the details you enter on that form to us.
We don’t receive anything else from your Facebook or Instagram account.

How we use it
We use your information to:
– Respond to your enquiry and prepare a quote
– Schedule and carry out the work
– Issue invoices and receive payment
– Lodge compliance paperwork required by law, such as notices of completed electrical work
– Follow up on your job, warranty or service needs
We may occasionally send you information about our services. You can opt out at any time by telling us
or by using the unsubscribe option in the message. We never sell your personal information.

Who we share it with
We only share your information where it’s needed to do your job or run our business:
– Our employees and subcontractors working on your job
– Software we use to run the business, including job management and accounting systems
– Meta (Facebook and Instagram), when you contact us through their platforms
– Network operators, regulators and other authorities, where required for compliance or by law
These parties may only use your information for the purpose we provided it.

Storage and security
We store your information in secure, password-protected business systems and take reasonable steps to protect it from misuse, loss and unauthorised access.

Some of the software providers we use store data on servers outside Australia, including in the United States. We use reputable providers that keep that data secure.

We keep job and financial records for as long as the law requires, generally up to 7 years. After that we
securely delete or de-identify them.

Access, corrections and complaints
You can ask to see the personal information we hold about you, or ask us to correct or delete it. We’ll respond within 30 days. If you have a concern about how we’ve handled your information, contact us first and we’ll work to fix it. If you’re not satisfied with our response, you can complain to the Office of the Australian Information
Commissioner at oaic.gov.au.

Contact us
AusSparks Electrical Services Phone: 0449 805 332 Email: admin@aussparks.com Website: aussparks.com.au

Changes to this policy
We may update this policy from time to time. The latest version will always be on our website.